Were you travelling to, from or to Hungary and had a train delay of more than 60 minutes? Then you are entitled to a refund of at least 25% of the fare!

Amount of the claim

Under EU law, passengers are entitled to the following refunds in the event of a delay

  • From 60 minutes: 25% of the one-way fare paid.
  • From 120 minutes: 50% of the one-way fare paid.

Request reimbursement

To apply for a refund, the following two documents are required:

The two documents must be sent to MÁV either via the contact form or by email(informacio@mav-start.hu).

Refunds can take up to one month.